Patient-Centered Medical Home
.What is a Family-Centered Medical Home?
The Medical Home… is accessible, continuous, comprehensive, family-centered, coordinated, compassionate, and culturally effective care (AAP Policy Statement, 2002, reaffirmed 2008).
This means that our practice, as your Medical Home, is a central resource for all your child’s care needs. We use evidence-based care to ensure the best outcomes. In a Medical Home, your doctor, nurse practitioner, care coordinator and their staff who see your child for routine check-ups makes you feel like you are the most important part of the health care team. You are welcome and invited to participate in all aspects of your child’s care.
As your Medical Home, our services include helping you find needed information and resources, such as information about:
- Pediatric specialists
- Health conditions/latest treatments
- Home care, equipment, and vendors
- Supports and respite services for your family
- Other key local services
You Can Make Care Better and Appointments Go Well If You
- Are prepared to share how your child is doing
- Write down and bring your main questions and concerns
- Bring in a list of any other providers your child sees, with their contact information
- Ask for help in creating and sharing a complete record of your child’s care through our portal
- Complete surveys prior to the provider entering the exam room
- Send us updated information before and between appointments via our patient portal
Access & Communication
Our practice would like to be available when you need us. Please ask about any special communication or access needs that you or your children have. We have policies with your needs in mind… for example:
- When you call for an appointment you will be seen as soon as possible based on appointment availability, in many cases the same day!
- When your child has tests or procedures done you will get the results by phone or portal message.
- If you were referred to a specialist we will share relevant clinical information with them in a timely manner. Please let us know if you need assistance with specialist appointments or care coordination.
- After hours, call (401) 383-4411 to be connected with our Nurse Triage line or MD on call
Resources to Know About
RIPIN providing parents advice and support while navigating the medical, academic, and social challenges of children with special needs
Family Voices for children with special health care needs
Rhode Island Title V supporting children’s and families’ access to quality medical care
www.health.ri.gov/grants/titlevmaternalandchildhealth/
Rhode Island Early Intervention providing free comprehensive developmental evaluations for children under 3 years old
www.eohhs.ri.gov/Consumer/FamilieswithChildren/EarlyIntervention
KidsLinkRI is a free hotline for children in emotional crisis and is available 24 hours a day, seven days a week. Call 1-855-543-5465 for their help
National Center for Medical Home Implementation